Broadly, my research interests are in the areas of Marketing and Organizational Behaviour. In Marketing, my research interests include Consumer Behavior, Services Marketing, Internet Marketing, Cross-cultural Marketing and Rural Marketing. In Organizational Behaviour, my interests include Educational Leadership, Socio-Technical Design systems and Organizational Culture. I am passionate about studies in Services Quality, with specific focus on Quality Management in Education. This has been my doctoral reaserch area, and I shall always continue working on this.
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Conceptualizing Total Quality Management in Higher Education by Sahney, S., Banwet, D.K. and Karunes, S. The TQM Journal Vol.16, No. 2, Emerald 145-159 (2004)
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Use of Multiple Methodologies for Developing a Customer-Oriented Model of Total Quality Management in Higher Education by Sahney, S. International Journal of Educational Management Vol. 30, Issue, 3, Emerald 326-353 (2016)
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A SERVQUAL and QFD Approach for Total Quality Education in the Indian Context: A Student Perspective by Sahney, S., Banwet, D.K. and Karunes, S. International Journal of Productivity and Performance Management Vol.53, No.2, Emerald 143-166 (2004)
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Enhancing Quality in Education: Application of Quality Function Deployment-An Industry Perspective by Sahney, S., Banwet, D.K. and Karunes, S. Work Study Vol. 52, No. 6, Emerald 297-309 (2003)
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Conceptualizing Consumer Trust in Online Buying Behavior: An Empirical Inquiry and Model Development in Indian Context by Sahney, S., Ghosh, K. and Shrivastava, A. Journal of Asia Business Studies Vol. 7, Issue 3, Emerald 278-298 (2013)
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Critical Success Factors in Online Retail An Application of Quality Function Deployment and Interpretive Structure Modeling by Sahney, S. International Journal of Business and Information Vol. 3, No. 1, Academy of Taiwan Information Systems Research 144-163 (2008)
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A Comparative Assessment of Performance of Select Institutes of Higher Education: Application of Analytic Hierarchy Process and Data Envelopment Analysis by Sahney, S. and Thakkar, J. Quality Assurance in Education Vol. 24 Issue 2, Emerald 278-302 (2016)
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Delighting Customers of Management Education in India: A Student Perspective by Sahney, S. The TQM Journal Vol.23, No. 6, Emerald 644-658 (2011)
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Delighting Customers of Management Education in India: A Student Perspective, Part II by Sahney, S. The TQM Journal Vol.23, No. 5, Emerald 531-548 (2011)
Co-Principal Investigator
- Marriage in Contemporary India A study of higher education students preferences and perceived realism Indian Council of Social Science Research
Ph. D. Students
Akhilesh Jain
Area of Research: Marketing
Aman Raj Kujur
Area of Research: Organizational communication
Binshad
Area of Research: Marketing
Debananda Bindhani
Area of Research: Diffusion studies: Interdisciplinary
Devanshu Singh
Area of Research: Marketing Analytics
Maria Vinu K
Area of Research: Quality Management in E-Learning
Neeti
Area of Research: Marketing
Pranab Karmakar
Area of Research: Marketing : Branding
Subrata Lahiri
Area of Research: Human Resource Management
Sumit Anand
Area of Research: Leadership and Innovation
