IITKGP

Vinod Gupta School of Management

Faculty

Sangeeta Sahney

Professor

Vinod Gupta School of Management

+91-3222-283866

sahney@vgsom.iitkgp.ac.in

Awards and Accolades

Personal Webpage Bio Sketch

Research Areas

  • Marketing managment
  • Consumer Behavior
  • Services Marketing
  • Organizational Behavior
  • Quality Management
Broadly, my research interests are in the areas of Marketing and Organizational Behaviour. In Marketing, my research interests include Consumer Behavior, Services Marketing, Internet Marketing, Cross-cultural Marketing and Rural Marketing.  In Organizational Behaviour, my interests include Educational Leadership, Socio-Technical Design systems and Organizational Culture.  I am passionate about studies in Services Quality, with specific focus on Quality Management in Education. This has been my doctoral reaserch area, and I shall always continue working on this.
 
 
All Publications
  • Conceptualizing Total Quality Management in Higher Education Sahney, S., Banwet, D.K. and Karunes, S. By The TQM Journal Vol.16, No. 2, Emerald 145-159 (2004)
  • Conceptualizing Total Quality Management in Higher Education Sahney, S., Banwet, D.K. and Karunes, S. By The TQM Journal Vol.16, No. 2, Emerald 145-159 (2004)
  • Use of Multiple Methodologies for Developing a Customer-Oriented Model of Total Quality Management in Higher Education Sahney, S. By International Journal of Educational Management Vol. 30, Issue, 3, Emerald 326-353 (2016)
  • Use of Multiple Methodologies for Developing a Customer-Oriented Model of Total Quality Management in Higher Education Sahney, S. By International Journal of Educational Management Vol. 30, Issue, 3, Emerald 326-353 (2016)
  • A SERVQUAL and QFD Approach for Total Quality Education in the Indian Context: A Student Perspective Sahney, S., Banwet, D.K. and Karunes, S. By International Journal of Productivity and Performance Management Vol.53, No.2, Emerald 143-166 (2004)
  • A SERVQUAL and QFD Approach for Total Quality Education in the Indian Context: A Student Perspective Sahney, S., Banwet, D.K. and Karunes, S. By International Journal of Productivity and Performance Management Vol.53, No.2, Emerald 143-166 (2004)
  • Enhancing Quality in Education: Application of Quality Function Deployment-An Industry Perspective Sahney, S., Banwet, D.K. and Karunes, S. By Work Study Vol. 52, No. 6, Emerald 297-309 (2003)
  • Enhancing Quality in Education: Application of Quality Function Deployment-An Industry Perspective Sahney, S., Banwet, D.K. and Karunes, S. By Work Study Vol. 52, No. 6, Emerald 297-309 (2003)
  • Conceptualizing Consumer Trust in Online Buying Behavior: An Empirical Inquiry and Model Development in Indian Context Sahney, S., Ghosh, K. and Shrivastava, A. By Journal of Asia Business Studies Vol. 7, Issue 3, Emerald 278-298 (2013)
  • Conceptualizing Consumer Trust in Online Buying Behavior: An Empirical Inquiry and Model Development in Indian Context Sahney, S., Ghosh, K. and Shrivastava, A. By Journal of Asia Business Studies Vol. 7, Issue 3, Emerald 278-298 (2013)
Completed Projects
  • Co-Principal Investigator
Alumni members

Ph. D. Students

Debananda Bindhani

Area of Research: Diffusion studies: Interdisciplinary

G Sathish

Area of Research: Emotions in Organizations

Kunal Singha

Area of Research: Manufacturing, Supply Chain, Quality

Maria Vinu K

Area of Research: Quality Management in E-Learning

Neeti

Area of Research: Marketing

Rabin Roy

Area of Research: Entrepreunership

Sudipt Kumar

Area of Research: HR and OB

Sweta Saroj

Area of Research: HR and OB

MS Students

Sangeeta Sarbajna

Area of Research: Business Ethics